Privacy Policy

Overview

Martin Tree and Turf Care LLC (“we,” “our,” or “us”) operates the website at martintreeandturfcare.com. This Privacy Policy explains what information we collect, how we use it, and your options regarding that information. By using our website, you agree to the practices described here.

For questions about this policy, contact us at hello@martintreeandturfcare.com or by phone at (864) 913-3978.

Information We Collect

We collect information in two ways: information you provide directly and information collected automatically when you visit the site.

Information You Provide Directly

When you fill out a contact form, request an estimate, or book a service, we may collect:

• Your name
• Email address
• Phone number
• Service address
• Description of work requested
• Preferred contact method and timing

We use this information only to respond to your inquiry and provide the requested services.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, and similar technologies. This may include your IP address, browser type, pages visited, time on site, referring URL, and device type. See our Cookie Policy for details.

How We Use Information

We use the information we collect to:

• Respond to service requests, estimates, and inquiries
• Schedule and manage jobs
• Send confirmations, invoices, and service-related communications
• Measure and improve website performance
• Understand how visitors find and use our site
• Measure the effectiveness of advertising campaigns

How We Share Information

We do not sell your personal information. We may share information with third-party service providers that help us operate the website, manage customer relationships, and run advertising — only to the extent needed to provide those services. We may also disclose information when required by law or to protect our rights and the safety of others.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. A cookie is a small file placed on your device that helps the site function and provides usage data. You can control cookies through your browser settings. See our Cookie Policy for a full breakdown of the cookies and tools in use.

Analytics and Site Improvement

We may use Google Analytics to measure traffic, understand how visitors interact with our pages, and improve site performance. Google Analytics collects data such as pages viewed, session duration, and referral source. This data is processed by Google under their Privacy Policy. You can opt out at tools.google.com/dlpage/gaoptout.

We may use Microsoft Clarity for behavior analytics, including heatmaps, session recordings, click and scroll tracking, and site improvement insights. Clarity data is processed by Microsoft under their Privacy Policy.

Advertising and Retargeting

We may use Meta Pixel (Facebook/Instagram) to measure ad performance, track conversions, build retargeting audiences, and optimize advertising campaigns. Meta processes this data under Meta’s Data Policy.

We may use Google Ads conversion tracking and remarketing to measure the effectiveness of our advertising and to show ads to visitors who have previously visited our site. Google processes this data under Google’s Privacy Policy.

Call Tracking

We may use CallRail to track inbound phone calls, attribute them to marketing sources, and analyze call performance. CallRail may collect your phone number, call duration, call source, and may record calls where permitted by law. You will be informed of recording at the start of any recorded call.

Booking, Scheduling, and Customer Management

We use Jobber to manage service requests, scheduling, estimates, invoices, and customer communications. When you submit a service request or book through our website, your information is processed by Jobber under their Privacy Policy. Jobber may store your contact details, service history, and payment information if you pay through their platform.

Embedded Content

Our website may include embedded content from third-party platforms such as YouTube (video content) and Google Maps (location and directions). Embedded content from these platforms behaves as though you visited their site directly and may set their own cookies or collect interaction data. These platforms operate under their own privacy policies.

Marketing Communications and Opt-Out

If you provide your email address, we may send you service-related communications. We do not send marketing email without your consent. You may opt out of any marketing communication by replying “unsubscribe” or using the unsubscribe link included in every email.

Data Retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Contact and service request information is retained for a reasonable business period and then deleted or anonymized.

Data Security

We use reasonable technical and organizational measures to protect information from unauthorized access, disclosure, or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Privacy Rights Based on Location

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain data processing. To exercise any of these rights, contact us at hello@martintreeandturfcare.com. We will respond within a reasonable timeframe.

Children’s Privacy

This website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Information

Martin Tree and Turf Care
155A Lister Rd, Greer, SC 29651
(864) 913-3978
hello@martintreeandturfcare.com

Also see: Terms of Use | Cookie Policy